Ready When You Need Us – Call 701-222-2155

Privacy Policy

How Northern Plains Plumbing, Heating & Air collects, uses, and protects your information.

Trusted for Over 30 Years

Bismarck - Mandan Area

24/7 Emergency Service

1. Introduction

Northern Plains Plumbing, Heating & Air, Inc. (“Northern Plains,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect when you visit our website at www.northern-plains.com (the “Site”) or interact with us, how we use that information, with whom we share it, and the choices you have regarding your information.

By using our Site or submitting information to us, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with this policy, please do not use our Site or submit information through our forms.

2. Who We Are

Northern Plains Plumbing, Heating & Air is a full-service plumbing, heating, air conditioning, geothermal, bathroom remodeling, and sheet metal fabrication company located at:

Northern Plains Plumbing, Heating & Air
2510 Vermont Ave
Bismarck, ND 58504
Phone: 701-222-2155
Fax: 701-222-3422

3. Information We Collect

3.1 Information You Provide Directly

We collect information that you voluntarily provide when you interact with us, including:

  • Contact form submissions: When you complete our online contact form or request an estimate, we collect your full name, phone number, email address, service needed, and the details of your message or project.
  • Phone and email communications: When you call us or email us, we may record your name, contact information, and the subject of your inquiry.
  • Service and project information: Information about your home, property, or business that you share with us to help us provide an estimate or complete a service.
  • Payment information: If you become a customer, we may collect billing information necessary to process payments. Payment card information is processed through secure third-party payment processors and is not stored on our Site.

3.2 Information Collected Automatically

When you visit our Site, we automatically collect certain information about your device and browsing activity, including:

  • IP address and approximate geographic location
  • Browser type and version
  • Operating system
  • Device type (desktop, mobile, tablet)
  • Referring and exit pages
  • Pages visited, time spent on pages, and click paths
  • Date and time of your visit
  • Cookies and similar tracking technologies (see Section 6)

4. How We Use Your Information

We use the information we collect for the following purposes:

  • To respond to your inquiries and provide estimates, quotes, or information you request
  • To contact you about your project, service appointments, or follow-up
  • To schedule and perform the plumbing, HVAC, remodeling, or other services you request
  • To send you service-related communications, invoices, receipts, and appointment confirmations
  • To improve our Site, services, and customer experience
  • To measure and analyze Site traffic, usage patterns, and advertising performance
  • To prevent fraud, abuse, or unauthorized use of our Site
  • To comply with legal obligations and enforce our rights

By submitting information through our contact form or calling us, you consent to be contacted by Northern Plains by phone, text message, or email at the contact information you provide, for the purpose of discussing your service request. You may opt out of marketing communications at any time by following the unsubscribe instructions or contacting us directly.

5. Third-Party Services We Use

Our Site uses several third-party services that may collect information about you. Each of these services has its own privacy policy, which governs how they handle your data.

5.1 Google reCAPTCHA

We use Google reCAPTCHA on our forms to protect against spam and abuse. When reCAPTCHA loads, it collects hardware and software information, such as device and application data, and sends this data to Google for analysis. The information gathered by reCAPTCHA is subject to Google’s privacy practices.

By using our contact forms, you acknowledge and agree to Google’s Privacy Policy and Terms of Service:

5.2 Google Analytics

We use Google Analytics to understand how visitors use our Site, measure traffic, and improve our content. Google Analytics uses cookies and similar technologies to collect information such as how often users visit the Site, which pages they view, and what other websites they used prior to visiting.

Google Analytics may collect your IP address (anonymized where configured), browser and device information, and behavioral data. We do not combine this information with personally identifiable information without your consent.

You can opt out of Google Analytics tracking by installing the Google Analytics Opt-Out Browser Add-on: https://tools.google.com/dlpage/gaoptout

For more information on how Google uses data: https://policies.google.com/technologies/partner-sites

5.3 Google Maps

Our Site embeds Google Maps to display our location and service areas. Google Maps may collect information about your location, device, and browsing activity. Use of Google Maps is subject to the Google Privacy Policy and Google Maps/Google Earth Additional Terms of Service: https://www.google.com/intl/en/help/terms_maps/

5.4 Other Measurement and Analytics Tools

In addition to Google Analytics, we may use other third-party analytics, advertising, and measurement tools (such as conversion pixels, heat-mapping tools, or marketing platforms) to help us understand visitor behavior and measure the effectiveness of our marketing. These services may use cookies, web beacons, or similar technologies to collect information about your use of our Site and other websites.

5.5 Social Media Platforms

Our Site includes links to our profiles on Facebook, Instagram, Pinterest, Houzz, and may include social media features or “share” buttons from these and other platforms. These features may collect information about your IP address and the pages you visit on our Site, and may set cookies to enable the feature to function properly.

Your interactions with these social media platforms are governed by the privacy policies of the companies that provide them:

5.6 Google Fonts

Our Site uses Google Fonts to display typography. When these fonts load, Google may receive information about your IP address and browser. See the Google Privacy Policy for details.

6. Cookies and Tracking Technologies

We and our third-party service providers use cookies, web beacons, pixels, and similar technologies to collect information about your use of our Site. Cookies are small data files stored on your device.

We use the following categories of cookies:

  • Essential cookies: Required for the Site to function properly (for example, to remember form inputs or security settings).
  • Analytics cookies: Help us understand how visitors use the Site so we can improve it.
  • Functional cookies: Remember your preferences to provide enhanced features.
  • Marketing cookies: May be used by our advertising partners to display relevant ads.

Most web browsers allow you to control cookies through their settings. You can choose to block or delete cookies, but some features of our Site may not function properly if you do. For more information about managing cookies, visit www.allaboutcookies.org.

7. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share your information in the following limited circumstances:

  • Service providers: With trusted third-party vendors who perform services on our behalf, such as website hosting, email delivery, payment processing, analytics, and customer relationship management. These providers are contractually required to protect your information and use it only for the purposes we specify.
  • Trade partners: When a project requires specialized services (such as electrical, carpentry, or flooring), we may share relevant project details with trusted local trade partners to coordinate your project, with your knowledge.
  • Legal requirements: When required by law, subpoena, court order, or other legal process; to protect our rights, property, or safety; or to protect the rights, property, or safety of our customers, employees, or the public.
  • Business transfers: In connection with a merger, acquisition, sale of assets, or similar business transaction, your information may be transferred to the successor entity.
  • With your consent: In any other circumstances where you have given us permission to share your information.

8. Data Security

We implement reasonable physical, technical, and administrative safeguards designed to protect the personal information we collect from unauthorized access, disclosure, alteration, and destruction. These safeguards include secure socket layer (SSL) encryption for form submissions, secure storage of business records, and access controls that limit employee access to personal information.

However, no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

9. Data Breach Notification

In accordance with the North Dakota Notice of Security Breach law (N.D.C.C. § 51-30), if we discover a security breach that results in the unauthorized acquisition of computerized personal information of North Dakota residents, we will notify affected individuals in the most expedient time possible and without unreasonable delay, consistent with the legitimate needs of law enforcement and any measures necessary to determine the scope of the breach and restore the integrity of our systems.

10. Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with our legal, accounting, or reporting obligations, resolve disputes, and enforce our agreements. Customer service records and project files are typically retained for seven (7) years to meet business, tax, and warranty requirements. Contact form submissions from non-customers are retained for no longer than three (3) years unless we have an ongoing relationship with you.

11. Your Choices and Rights

11.1 General Rights

You have the following choices regarding your personal information:

  • Access: Request a copy of the personal information we hold about you.
  • Correction: Request that we correct inaccurate or incomplete information.
  • Deletion: Request that we delete personal information we hold about you, subject to legal retention requirements.
  • Opt out of marketing: Unsubscribe from marketing emails by following the unsubscribe link or contacting us directly. You can opt out of phone or text message communications by telling us directly or replying “STOP” to text messages.
  • Cookie controls: Manage cookies through your browser settings.

To exercise any of these rights, please contact us using the information in Section 15.

11.2 North Dakota Residents

North Dakota residents are entitled to the protections afforded by North Dakota state law, including the Notice of Security Breach law referenced above. If you are a North Dakota resident and have questions about our privacy practices, please contact us directly.

11.3 Residents of Other Jurisdictions

Depending on where you live, you may have additional rights under your state’s privacy laws (such as the California Consumer Privacy Act, Virginia Consumer Data Protection Act, or others). We are committed to honoring applicable rights. Please contact us to exercise any rights available under your state’s laws.

12. Children’s Privacy

Our Site and services are intended for adults and are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us and we will delete the information promptly. This Site complies with the Children’s Online Privacy Protection Act (COPPA).

13. Third-Party Websites

Our Site may contain links to third-party websites, including our social media profiles, brand partner websites (Bryant, Aprilaire, AeroSeal), and other resources. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to read the privacy policies of any third-party website you visit.

14. Communications and CAN-SPAM / TCPA Compliance

When you provide us with your phone number or email address, you consent to receive communications from us related to your service request, project, or account. These may include appointment reminders, service updates, invoices, and follow-up communications.

If you opt in to marketing communications, we comply with the federal CAN-SPAM Act and the Telephone Consumer Protection Act (TCPA). You may opt out of marketing communications at any time by:

  • Clicking the unsubscribe link in any marketing email
  • Replying “STOP” to any marketing text message
  • Calling us at 701-222-2155 and asking to be removed from marketing lists

Please note that even if you opt out of marketing communications, we may still contact you regarding active service requests, scheduled appointments, invoices, or other transactional matters.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the “Last Updated” date at the top of this policy and, where appropriate, provide additional notice such as a banner on our Site. We encourage you to review this policy periodically.

16. How to Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Northern Plains Plumbing, Heating & Air
Attn: Privacy Inquiries
2510 Vermont Ave
Bismarck, ND 58504

Phone: 701-222-2155
Contact form: northern-plains.com/contact